International Shipping
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Order Status
Has my order shipped?
  Click the "My Account" link at the top right hand side of our site to check your orders status. If you've provided an email address with your order, you will receive an email notification with your tracking number after your items have shipped. Whenever items are shipped directly from the manufacturer, a tracking number may not be available or notification may be delayed.
How do I change quantities or remove an item?
  Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / Cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped as some items may have shipped separately. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", contact us immediately.
An item is missing from my shipment.
  While we make sure to double check each and every order before it ships, mistakes can happen. Before contacting us about a missing item, check to make sure that all of your items have shipped as some items may have been shipped separately. Click the "My Account" link at the top right hand side of our site to track your order status. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", contact us immediately.
My product is missing parts.
  If, after having receiving your order, you notice that a piece is missing, contact us immediately. You should also check to make sure that all of your items have shipped as some items may have shipped separately. Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us immediately.
When will my backorder arrive?
  If an item that you have ordered is not immediately available for shipping, you will be contacted via phone or email to give you the choice to either remove the item from your order or wait for it to become available (backorder). In either case, you will be notified when the item is back in-stock.